Privacy Policy

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Tampa Pros Heating & Cooling, LLC (“Tampa Pros,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, interact with our social media pages, request a quote or service, or enroll in our text messaging (SMS/MMS) program (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Mobile Privacy (Required Statement): Mobile information will not be shared with third parties for marketing or promotional purposes. All the categories mentioned in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Contact & Account Info: name, email, phone number(s), service address, company name (if any), and communication preferences.
• Service & Transaction Info: project details, invoices/estimates, service history, payment method type (we do not store full payment card numbers).
• Communications: emails, phone calls, and text messages with us (including message content, timestamps, delivery status).
• Technical Data: device and browser information, IP address, cookie identifiers, pages viewed, and referring URLs.
• User-Provided Media/Files: photos, permits, and documents you upload or send for estimates or service.

We use information to:

• Provide, schedule, and complete HVAC estimates, installations, maintenance, and customer support.
• Send transactional communications (appointment reminders, job updates, invoices/receipts).
• Send marketing messages where permitted by law and your preferences.
• Improve our Services, analytics, and site performance.
• Detect, prevent, and address fraud or security incidents.
• Comply with legal obligations and enforce our agreements.

When you opt in to receive text messages from Tampa Pros (the “SMS Program”):

• Opt-In & Consent: You must provide explicit consent (e.g., checking a box and/or submitting a phone number on our forms, or texting a keyword to our number/short code). Consent is not a condition of purchase.
• Message Types & Frequency: You may receive recurring automated texts for appointment reminders, service updates, job status, billing/receipts, and (if opted in) promotions. Message frequency varies.
• Cost: Message and data rates may apply.
• Opt-Out: Text STOP to cancel at any time. You will receive a confirmation text.
• Help: Text HELP for help or contact us using the information in Section 11.
• Eligibility: U.S. residents, 18+ (or the age of majority in your state). If you are under 18, do not enroll.
• Supported Carriers/Availability: Delivery is subject to your carrier’s network; we are not responsible for delays or undelivered messages.
• Mobile Privacy (No Sharing): We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the SMS Program to any third party. We do not share mobile opt-in consent or mobile numbers with third parties for their marketing or promotional purposes.

SMS Consent: By entering your phone number and clicking “Get My Quote” (or submitting this form), you agree to receive recurring automated promotional and transactional text messages (e.g., appointment reminders, service updates) from Tampa Pros Heating & Cooling, LLC at the number provided. Consent is not a condition of purchase.Message & data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help. See our [Privacy Policy] and [Terms].

We do not sell your personal information. We may share limited information:

• Service Providers/Processors: With vendors who perform services on our behalf (e.g., scheduling, messaging platforms, payment processors, analytics, hosting). They may only use information as instructed by us.
• Legal & Safety: To comply with law or valid legal process; to protect the rights, property, and safety of you, us, or others.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of all/part of our business (subject to standard confidentiality protections).

Important: Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile numbers collected for the SMS Program will not be shared with third parties for marketing or promotional purposes.

We (and service providers) use cookies and similar technologies to operate and improve the site, remember preferences, analyze usage, and measure marketing performance. You can control cookies via your browser settings; blocking cookies may impact site functionality.

We keep information for as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. SMS records may be retained for compliance and audit purposes.

• Marketing Preferences: You may unsubscribe from marketing emails via the link in the email.
• SMS: Text STOP to cancel; HELP for help.
• Access/Correction/Deletion: Subject to applicable law, you may request access to or deletion of your personal information, or request we correct inaccuracies, by contacting us (Section 11).
• Do Not Track: We do not respond to browser “Do Not Track” signals.

Residents of some states (e.g., CA, CO, CT, UT, VA) may have additional rights; we will honor valid requests as required by law.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. Do not enroll minors in the SMS Program.

Our Services may link to third-party sites we do not control. We are not responsible for their privacy practices. Review their policies before providing information.